Activity Feeds are not an entirely new concept for CRM 2011, but they are often underused or misunderstood. The main questions I receive are “What actions are posted?” and “Can other actions be included?” To answer these questions let’s take a deeper look at the Activity Feeds beyond simply following records and users. To start, the Activity Feeds are found in the “What’s New” section which basically displays your “wall” for CRM. In short it is social media for CRM or “social CRM” if you will. ...(read more)![]()
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