As you know, Activity Feeds can post certain activities to record walls, so users can have a greater visibility into all the interaction with that record. And as I explained in a previous blog, you can configure the Activity Feeds to post what is most relevant to you. But the Activity Feeds Configuration area does have its limits; so what do you do when customer service is talking with a customer and receives an update to a contact’s primary phone number? The account manager may want to know about...(read more)Image may be NSFW.
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